Privacy Policy - iTrace Investigations

Last updated: 29th July 2025

iTrace Investigations (ABN: 60568950979) respects your privacy and is committed to handling your personal information responsibly, in accordance with the Privacy Act 1988 (Cth) and other applicable Australian laws.

1. Collection of Personal Information

We may collect personal information directly from you or a third party when you:

• Submit a service request form

• Engage us to perform an investigation

• Communicate with us via phone, email, or our website

This may include your name, contact details, case-related information, or any other data necessary to fulfil our services.

2. Use of Information

We use personal information solely for:

• Conducting background checks, skip tracing, and related investigations

• Communicating with you about your enquiry

• Meeting our legal and professional obligations

We do not use or sell your data for marketing purposes.

3. Disclosure

We will not disclose your personal information to third parties unless:

• You give consent

• It is required or authorised by law

• It is necessary to conduct the investigation as per your request

4. Data Storage and Security

We take reasonable steps to protect the information we hold from misuse, interference, loss, and unauthorised access or disclosure. All data is stored securely.

5. Access and Correction

You may request access to your personal information or ask us to correct inaccurate data by contacting us using the details below.

6. Website and Cookies

Our website may collect non-identifiable data (e.g. IP addresses, browser type) for analytical purposes. This does not identify you personally and is used to improve user experience.

7. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

8. Contact Us

If you have any questions or concerns about this policy or how we handle your data, please contact:

Director – iTrace Investigations

📧 info@itraceinvestigations.com.au